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IT Project Manager Systems Administrator IT Support

ITSM Service Desk Director - Lead SLA & Cross-Team

Job in Newark, New Castle County, Delaware, 19711, USA
Listing for: The Kendal Corporation
Full Time position
Listed on 2026-05-29
Job specializations:
  • IT/Tech
    IT Project Manager, Systems Administrator, IT Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading healthcare organization in Newark, Delaware, is searching for an ITSM Service Desk Director to manage their IT service desk function. The role requires 10-15 years of ITSM leadership experience, particularly in an environment serving over 100 clients. Responsibilities include overseeing daily operations, ensuring SLA compliance, and fostering a culture of accountability within the service desk team. Candidates should have a proven track record in building effective teams and engaging with C-suite executives.

Join us for a fulfilling career in a mission-driven workplace.
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