Service Desk consultant
Job in
Newark, New Castle County, Delaware, 19711, USA
Listed on 2026-06-02
Listing for:
3B Staffing
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Service Desk consultant
* Local to DE
Descripiton:
Job Description:
- First-line ERP incident triage and Level 1/2 support; timely escalation per ITIL/ITSM.
- SAP S/4
HANA experience. - Go-live and test window coverage; monitor Service Now queue.
- Coordinate daily with PMO/Integrator on cutover plans, issues, and expectations across phases.
- Ensure end-user access readiness (accounts, MFA, password resets) and environment health checks.
- Build and maintain ERP knowledge articles, runbooks, FAQs; train the broader Helpdesk.
- Proactive communications to users on outages/known issues and status updates.
- Site support during rollouts (devices, peripherals, printing/scanning tied to ERP processes).
- After-hours/on-call participation during key milestones (testing, cutover, stabilization).
- Support general Helpdesk needs between ERP peaks (queue monitoring, warm handoffs).
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