Digital Accessibility Manager

Job no: 503445
College / VP Area: Vice President for IT
Work type: Staff
Location: Newark, DE
Categories: Information Technology, Full Time

The Digital Accessibility Manager works with Technology Accessibility Specialists and other campus clients such as Procurement to ensure digital assets, including but not limited to website, multimedia, applications, and third‑party digital products and services, are compliant with the latest versions of the Web Accessibility Content Guidelines (WCAG) and Web Accessibility Initiative Accessible Rich Internet Applications Suite.

• Provide leadership and oversight of the Digital Accessibility Specialist role.
• Provide support to digital specialists across campus units, guiding production of accessible user experiences.
• Identify, implement, and oversee tools for monitoring web accessibility.
• Assess the use of and future needs for accessibility technology and governance tools such as monitoring and reporting, speech recognition, screen reader, and other tools.
• Serve as approver for large‑scale, high‑impact digital technology purchases, development, or implementations.
• Assist Procurement and departments with the purchase of accessible digital products and services.
  Manage relationships with accessibility vendors.
• Assist departments with the development of remediation plans for inaccessible web content or digital products or services.
• Perform regular accessibility audits and track metrics for assessing and measuring success in accessibility and support offerings.
• Work with the Digital Accessibility Specialist to provide tutorials, guidelines, and training to campus.
• Work with the Director of Disability Support Services in implementing appropriate and effective solutions/products to support independence for people with disabilities.
• Stay abreast of all current and future accessibility regulations and compliance standards, best practices, and solutions to promote and enable accessibility.
• Perform other duties as assigned.

• Bachelor’s degree with six years of related experience or equivalent combination of education and experience. A degree in Information Science, Information Design, Computer Science, Human‑Computer Interaction (HCI), Quality Assurance, Learning Technology, Assistive Technology or a related discipline is preferred.
• Master’s degree or PhD is preferred
• International Association of Accessibility Professionals (IAAP) certification preferred.
• Demonstrated experience with magnification, speech recognition, usage of screen readers, color contrast, keyboard‑only navigation and other accessibility testing techniques and tools.
• Demonstrated ability to use assistive technologies and accessibility‑related software including some or all of the following: JAWS, NVDA, Voice Over, Window‑Eyes, Zoom Text, MAGic, Dragon Naturally Speaking or other speech recognition software.
• Demonstrated experience with testing for web accessibility issues.
• Demonstrated project management experience, organizational skills, and a track record of leading and collaborating on multiple projects with diverse teams and alone.
• Familiarity with User Agent Accessibility Guidelines (UAAG) and Authoring Tools Accessibility Guidelines (ATAG).
• Technical knowledge of accessibility, usability, and Universal Design standards.
• Demonstrated knowledge and application of the Web Content Accessibility Guidelines (WCAG) level A and AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA)
• Excellent communication skills (oral, written, listening, presentation) and relationship building.
• Experience leading teams.

The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and University policies.

The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.