Process Design Consultant

Process Design Consultant

This role will focus on the complete rebuild and redesign of all Global Business Continuity (GRBC) documentation. The selected individual will be responsible for creating clear and concise procedural documents, job aids, and training materials from scratch. This includes migrating all customer-facing content from SharePoint to Confluence and building a structured Confluence documentation library.

Key Responsibilities

• Rewrite and redesign procedure and user documentation.
• Migrate content from SharePoint to a new, organized Confluence documentation library.
• Develop intuitive page hierarchies, templates, navigation, and labeling within Confluence.
• Standardize page layouts and improve searchability to ensure documentation is easy to consume and maintain.
• Collaborate with subject matter experts to gather, clarify, and validate technical information.
• Create mixed-media training and onboarding materials, including quick-start guides, how-to articles, and reference sheets.
• Ensure all content is accurate, consistent, and aligned with updated documentation standards.

Required Qualifications

Experience:

5+ years of technical writing experience.

Technical Skills

• Expert proficiency in Microsoft Word and Confluence.
• Familiarity with SharePoint pages, lists, and document libraries.
• Strong ability to simplify and structure complex processes.
• Experience with documentation redesign, cleanup, or migration is highly preferred.
• Excellent interviewing, organization, and content-structuring skills.
• Ability to work independently and deliver high-quality content quickly.

Preferred Qualifications

• Familiarity with technical Business Continuity and Operational Resiliency concepts.
• Understanding of the relationship and flow between Policy, Standards, Process, and Procedures.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.