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Production Support & Incident Analyst
Job in
Newark, New Castle County, Delaware, 19711, USA
Listed on 2026-08-25
Listing for:
PSR Associates, Inc.
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
Systems Analyst, IT Support
Job Description & How to Apply Below
PSR Associates, Inc. seeks a Service Desk Analyst to support a State Agency on a one-year+ contract. You will manage intake, triage, and resolution of production issues, support incident management, and optimize workflows to meet SLA expectations.
You will log, assign, monitor, and escalate tickets, communicate with stakeholders during high-impact incidents, and contribute to testing, release alignment, and knowledge management.
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