Technical Production Support Analyst​/Testing Onsite Newark DE

Hello,

Zenosys is looking Technical Production Support Analyst/Testing client Newark, DE If you are available and interested in the below opportunity

Technical Production Support Analyst/Testing

Newark, DE (Hybrid)

Duration 12 Months Contracts Highly Chance to Extend

We are looking for a Technical Support Analyst for a long term opportunity that is hybrid in Newark, DE
. The selected candidate will manage the intake, triage, and resolution of production issues while contributing to incident management and workflow optimization.

• Receive, log, and validate incoming production support requests, ensuring accuracy and completeness
• Assign tickets to appropriate teams based on issue type, severity, and routing guidelines
• Monitor ticket progress to ensure timely updates, escalations, and resolutions
• Manage incidents throughout their lifecycle, from initial triage to closure
• Communicate effectively with stakeholders and end users during high-impact incidents
• Identify issues requiring backlog creation, enhancement requests, or defect logging
• Participate in user acceptance testing and regression testing activities to validate fixes and ensure smooth deployments
• Collaborate with the Testing Project Manager to align production issues with the appropriate release management processes
• Document recurring issues, root cause findings, and workarounds.
• Maintain an up-to-date and accessible Production Support Knowledge Base
• Review incidents for patterns and elevate recurring issues for further analysis
• Ensure all ticket-handling processes comply with SLA expectations and established procedures
• Partner with PM, BA, and Operations teams to clarify production issues and assist with validation tasks

Required

• Proven experience in incident management, production support, or related fields
• Strong analytical, problem-solving, and communication skills
• Familiarity with UAT and regression testing best practices

Preferred:

• Experience with incident management tools and workflows

Full Legal Name as mentioned in Drivers’ license:

Full Malling address:

Willing to relocate to the specified work location:

Currently on a project or when was your last project Ended

Availability for interviews:

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Since how long the candidate has been in US

Need Education details with University Name, Location & Passing year in resume.:

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