Technical Support Jr

Technical Support Jr.

Technical Support Jr. (Junior Technical Support) is typically an entry-level position in the field of technical support. They work under the supervision of senior technical support staff to provide assistance to users experiencing technical issues with hardware, software, or other systems. Responsibilities may include: providing technical assistance and support to users via phone, email, or in person. Diagnosing and troubleshooting technical issues.

Installing and configuring hardware and software. Documenting and tracking technical issues and resolutions. Escalating complex issues to senior technical support staff or other IT professionals. Providing basic training and support to users. Following up with users to ensure that technical issues have been resolved. Keeping abreast of new technologies and best practices in technical support. Contributing to the development and maintenance of technical support documentation.

Assisting in the development and implementation of technical support processes and procedures. Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of minority/gender/disability/religion/LGBTQI/age/veterans.