Desktop Support Technician II – MAC​/Service Request Management - Newark, DE; Onsite

Our client, a leading organization in the technology support sector, is seeking a Desktop Support Technician II – MAC/Service Request Management to join their team. As a Desktop Support Technician II – MAC/Service Request Management, you will be part of the IT Support Department supporting enterprise-level client needs. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.

• Manage and support complex IT requests, including hardware and software troubleshooting
• Coordinate with vendors and support teams to ensure timely resolution of issues
• Respond to email and telephone inquiries with professionalism and clarity
• Utilize request management tools such as Remedy to track and elevate issues
• Assist with physical activities like installing/deinstalling monitors and cable management under desks

• Experience supporting large-scale enterprise environments (500+ users)
• Proficiency in Microsoft Office Suite and Windows 10/11
• Knowledge of command line tools and Powershell scripting
• Strong troubleshooting skills for hardware and software issues
• Excellent written and verbal communication skills

• Opportunity to work in a dynamic, fast-paced environment
• Training provided to support your professional growth
• Engagement with cutting-edge technologies and tools
• Collaborative team environment that values diversity and inclusion
• Potential for career advancement within the organization

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Weekly Pay

Experis® is a global leader in technology services and part of the Manpower Group® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future.

Backed by Manpower Group's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. Manpower Group is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.