Operations Manager

Operations Manager

Location: Newark, DE 19713

Date Posted: 10/31/2025

Join an established and growing organization as a member of our team, delivering therapeutic services to children with autism.

The Operations Manager will be involved in many facets of center operations including day‑to‑day staff and service management, recruitment, scheduling, customer service, reporting, and general administrative tasks. They will maintain accurate records related to the staffing and delivery of services for each case, assist in creating, maintaining, and managing a master schedule, and ensure clinical cases are staffed per the budgeted hours.

The Program Manager will support HR, Operations and the Clinical department and act as the primary point of contact regarding case assignment and staff availability.

• Medical, Dental, and Vision Insurance through United Healthcare
• Paid Time‑Off, including Vacation, Sick, and 8 Paid Holidays
• Long‑Term Disability and Life Insurance
• 401(k) with a 6% match and a two‑year vesting schedule
• Weekly Pay each Thursday

• Perform core duties satisfactorily and react to change productively
• Professional knowledge and experience in business operations, growth, staff scheduling, personnel management, and customer acquisition
• High standard of ethical conduct, integrity, and confidentiality
• Polite, courteous, and cooperative communication with internal and external clients

Bachelor's Degree or equivalent work experience. Preferred:
Bachelor's in Marketing, Business Administration, or Healthcare Management.

• 5 years of management experience in a professional environment, preferably in medical, behavioral health, PT or OT office or similar operations
• Experience building and retaining customers
• 5 to 7 years managing and developing staff
• Prior Practice Managers and Retail Managers are encouraged to apply

• Strong rapport‑building skills and ability to manage staff
• Sense of urgency
• Ability to work independently toward assigned goals
• Excellent time management and organization
• Ability to manage multiple tasks, prioritize and meet deadlines
• Attention to detail
• Ability to administer processes across the center consistently
• Superb communication skills; listening and communicating well with management, staff and families/clients
• Professional appearance and presentation required

• Proficient in Microsoft Office applications including Word, Excel, Power Point
• Proficiency in using email and Outlook
• Ability to keep accurate records, work in databases, use Excel, and track processes accurately

• Exposure to constant or intermittent sounds may cause distraction
• Considerable stress may arise from meeting service requirements
• Hours:
  
  7:30 a.m. to 5:00 p.m.; duties may vary based on recruitment projects
• Full‑time basis essential; may require emails and calls outside work hours

Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers.

Office Email: Recruit

Office Phone: 877‑ABA‑0399

Office Address: 950 E Haverford Road, Suite 100A, Bryn Mawr, PA 19010