Front Line Manager

At Car Max, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role. The Front-Line Manager in Training is a training and development program designed to give a new Car Max manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department. All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.

Training includes learning the following:

• Roles and responsibilities of functional areas within Service Operations
• End to end production process including inventory management, cosmetic and mechanical repair
• Fundamental management skills of leaders at Car Max through our Management Development Program

Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles:
Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

• Ability to demonstrate learnings throughout the training program
• Support the execution of store procedures and processes
• Successfully complete the Management Development Program

• 3+ Years of experience as a Manager experience preferred
• Work through and manage a team to achieve goals
• Read, interpret and transcribe data in order to maintain accurate records
• Demonstrate the ability to multi-task
• Speak and listen effectively in working with customers/associates, both in person and over the phone
• Demonstrate computer skills with a variety of common and proprietary software
• Possess a valid Driver’s License

• Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions.
• Requires walking or standing for extended periods of time.
• Variety of work schedules with shifts that may include nights, weekends, and holidays
• Occasional travel to other work locations
• Follow all Car Max, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance
• Wears Car Max clothing (acquired through the company store) at all times while working in the store