VP, Client Offboarding & Decedent Manager

MANAGER III OPERATIONS

WHAT IS THE OPPORTUNITY? Responsible for planning, controlling and directing an operational function and its staff. Through accurate forecasting, this position will ensure that the assigned budget center(s) stay within budget allotment. This position relies on Operations Supervisor or Operations Officer to oversee the day to day activities of the department, so its focus can be on the long‑term, more strategic activities of the department and its function.

Responsible for all projects assigned to operational department, compliance related activities and serves as subject matter expert and liaison on cross‑functional task forces and project teams. Fulfill the role of a Third‑Party Risk Owner by adhering to the Third Party Management Lifecycle policy. Responsible for managing the risks associated with third party engagements to include ongoing management and monitoring of each third party.

Perform annual risk assessments to include, but not limited to VMO, BCP and other related requirements. Primary responsibility of maintaining required elements of the Business Continuity Management Program to create and maintain sufficient and appropriate plans, procedures and awareness to ensure preparedness for the continuity of day‑to‑day operations during a business continuity event.

• Builds and manages a strong and diverse operations organization to meet business objectives and maximize productivity, quality, customer service/satisfaction, colleague morale, retention, controls on operating risk, and financial goals.
• May function as primary liaison with Core Banking, Commercial Banking Centers, other line units/departments, and vendors; ensures a good working relationship is maintained between departments and colleagues.
• Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure with specific emphasis on BSA and USA Patriot Act. This includes adherence to all internal and external requirements related to OFAC, AML, CTR, EDD and all other applicable compliance related functions as appropriate to the departmental assignment.
• Ensures staff receives appropriate training to maintain proper risk‑related controls and knowledge of applicable regulatory requirements.
• Ensures that staff makes the appropriate decisions, which may include escalating to management, referring client transactions to KYC Department for enhanced due diligence or Compliance Investigations for potential Suspicious Activity Reporting as required under BSA regulations or Corporate Security for potentially fraudulent activities.
• Perform BSA/AML/OFAC reviews of client transactions as applicable to the departmental assignment.
• Manages and/or participates in departmental and bank‑wide projects: formulates project plans; manages project resources (internal and external), tracks task assignments, and facilitates project meetings; implements strategy and project steps with consideration to constraints of budget, schedule and impact.
• Identifies, recommends and implements new processes, procedures and products to improve workflow, efficiency and/or profitability; oversees or participates in operations development and improvement programs.
• Responsible for developing business cases for initiating a project to implement new and/or improve business processes. Ability to seek and obtain the necessary approvals.
• Creates and facilitates changes by integrating new systems or processes with existing ones; measures results and identifies necessary corrective actions required to meet goals.
• Establishes and communicates a clear understanding of internal/external customer requirements and the importance of strong service relationships; maintains customer service standards and monitors and responds to trends.
• Seeks and implements industry best practices across operations; remains knowledgeable in industry trends and developments.
• Effectively communicates to inform, persuade, influence and direct others.
• Participates in the budget process and other finance related projects that impact the department and/or its function. Reviews monthly budgetary reports and general ledger reports to monitor…