Branch Operations Manager

Posted Tuesday, June 23, 2026 at 4:00 AM

Build Your Career Where You Matter

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.

At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.

• Comprehensive Benefits:
  Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Work-Life Balance:
  Generous paid time off for rest, family, and self-care.
• Career Growth:
  You’ll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
• Supportive Culture:
  Innovation, creativity, and teamwork are at the heart of everything we do.

The Branch Operations Manager leads all day-to-day business operations within an assigned CBX Solutions branch. In branches where this role exists, the BOM is the senior operational leader on-site, responsible for branch performance, team development, customer relationships, financial results, and sales activity.

The right person for this role combines the organizational discipline to run a branch efficiently with the interpersonal confidence to build a high-performing team and the client relationships that drive growth. You are self-directed and results-oriented, and you hold yourself to the same standard you set for the people around you.

• Oversee, direct, and manage all day-to-day facets of branch operations, establishing operational goals and driving performance across all departments
• Review and manage personnel assignments, performance goals, and workload distribution for direct reports spanning office and warehouse functions
• Assign, instruct, and train team members; provide consistent direction and follow-through to ensure strong individual and team performance
• Set a professional standard for the branch in personal character, work habits, organizational skills, and commitment to results — the branch reflects your example
• Conduct regular coaching and counseling sessions with team members to build capability, address performance gaps, and maintain a positive, motivated work environment
• Manage all personnel duties in partnership with corporate Human Resources, including performance management and corrective action as needed

• Monitor sales activity across the branch to ensure profitability targets are met; identify gaps and work with the sales team to close them
• Support sales team members in developing solutions for customers, following up on estimates, and closing work for the branch
• Maintain and develop relationships with key clients, general contractors, and industry professionals who interact with the branch
• Ensure all sales team members meet or exceed activity standards for monthly, quarterly, and annual targets
• Champion excellent customer relations across all touchpoints — internal and external — and hold the team to the same standard
• Build and maintain relationships with key supplier representatives and industry professionals whose partnership supports branch operations and competitive positioning
• Serve as an escalation point for customer issues; resolve problems with urgency and professionalism

• Manage branch financial performance with accountability for revenue, profitability, and operating expenses relative to budget
• Assist in the preparation of the annual preliminary budget; monitor compliance to the approved budget throughout the year and work to ensure financial expectations are met
• Review budget variances and discrepancies with team members; identify root causes and drive corrective action
• Review recurring operational reports on a consistent basis: production reports, employee attendance, expense reports,…