Manager, Hospital Services

Responsibilities

Manager, Hospital Services

Blood Bank of Delmarva

Christiana Donor Center - Newark, DE

Become a member of our life saving organization!

*** Full Benefits***

Schedule:

Day Shift: Monday-Friday

The
Hospital Services Manager position involves overseeing the management of staff, resources, and procedures essential for daily operations concerning processed blood products, encompassing labeling, storage, packaging, inventory control, and distribution. Additionally, it includes managing resources and processes associated with the transportation of samples and unprocessed blood products between locations (if Applicable). Collaboration with other departmental managers is crucial to ensure the smooth and efficient delivery of services and products to customers and patients.

This position is considered “essential” during severe weather or emergency operation events.

• Personnel Recruitment and Management

  • Monitor and mentor team performances and provide constructive feedback.

  • Maintains a technically superior department through ongoing training and development of department employees.

  • Performs periodic employee performance reviews and ongoing coaching.

  • Develop Performance Improvement Plans and facilitate disciplinary action as needed. Conduct interviews and make final recommendations for hiring, terminating, promoting, and reassigning staff.

• Regulatory & Quality Assurance Management
  • Responsible for Standard Operating Procedure revision via eQMS (electronic Quality Management System) as well as new SOP creation and implementation. (if Applicable).
  • Administer policies and procedures to ensure an efficient and profitable operation that conforms to specified regulations.
  • Writing and answering problem reports in the Deviation Management System; working with QRA to establish corrective and preventative actions, and effectiveness checks on the solutions presented.
  • Develops a system of error prevention/reduction in product distribution through staff involvement and the setting up of a monitoring system to measure overall performance.
  • Overseeing radiation safety and security requirements, including maintaining up-to-date preventive maintenance records.
  • Providing assistance to the Director during internal and external audits, as well as responding to audit findings.
  • Preparing and presenting reports on Quality Assurance activities within the department.
  • Ensure compliance with all policies, procedures, regulations, and guidelines.
  • Responsible for Standard Operating Procedure revision via eQMS (electronic Quality Management System) as well as new SOP creation and implementation.
  • Review corrective actions that will effectively change a process to determine if it is the best means of prevention.
• External Customer Engagement and Support (as Applicable)
  • Evaluation and follow up of Customer Service reports/complaints
  • Inventory/order reviews and evaluation
  • Blood type review
    • Turnaround time on orders
    • Daily communication as needed
  • Attend Quarterly Business Review Meetings to discuss how Hospital Services reacted to the needs of the customer during the previous quarter; review any issues that have occurred, how they were resolved and how they will be avoided in the future.
  • Ensure timely responsiveness of orders submitted, proper handling of unprocessed products, finished goods, sample transport, deliveries, and pick-ups.
  • Exemplifies BBD’s Customer Service Mission and Core Values.
• Strategy and Leadership
  • Partner with enterprise to manage inventory and distribution to minimize loss.
  • Execute the enterprise-wide inventory action plan to minimize any potential shortage situations and ensure movement of product throughout the organization based on needs and…