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Director, Internal Communications

Job in Newark, New Castle County, Delaware, 19711, USA
Listing for: Sallie Mae
Full Time position
Listed on 2026-06-18
Job specializations:
  • Marketing / Advertising / PR
    PR / Communications, Marketing Communications, Digital Marketing, Content Writer / Copywriter
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below

Position Summary

Our company is in an exciting period of growth that calls for stronger internal alignment that deepens the connection between employees, our mission, and our strategic priorities, while also supporting thoughtful executive communication externally to reinforce our story and strengthen our reputation. To support this work, we are seeking a Director to help advance and elevate our internal communications efforts supporting the development and delivery of clear, compelling employee communications and collaborating with executives and various teams across the business to extend key messages to internal and external audiences, as appropriate.

In this role, you will help employees understand company strategy and how their work contributes to our goals, while also providing support to external communications, as needed. The ideal candidate brings exceptional writing and storytelling skills, sound and strategic business acumen, and the ability to translate complex topics into relevant, actionable messages. The Director will develop a broad range of content, including company-wide communications, executive messaging, articles, talking points, profiles, internal newsletters, video and digital content, and internal publications.

The Director will also track and report on engagement and effectiveness across internal communications, using insights to drive continuous improvement.

Key Responsibilities
  • Direct Internal Communications Strategy, Messages, and Delivery:
    Supports the development and execution of the company’s internal communications strategy.
  • Contributes to and helps manage a cross‑company editorial calendar covering internal communications, executive messaging, and thought leadership
  • Develops, reviews, and supports content across formats and channels to ensure quality, consistency, and alignment
  • Helps manage the company intranet and internal communications channels, maintaining a strong pipeline of relevant, timely content
  • Identifies and elevates stories, progress, and milestones from across the organization to drive alignment and recognition
  • Drafts and delivers enterprise‑wide and executive communications on behalf of executives, aligned with business strategy and priorities
  • Identifies emerging communication opportunities and supports timely corporate updates
  • Helps ensure communication tools, processes, and channels are effective and aligned to audience needs
  • Serves as a communications partner to lines of business teams to support effective employee communications
  • Supports internal communications during periods of change, transformation, or heightened sensitivity
  • Helps prepare executives for internal meetings, town halls, and events
  • Tracks, analyzes, and reports on internal communication effectiveness to inform continuous improvement
Support Executive Visibility
  • Partners with executives to support external messaging that reflects company strategy and reinforces credibility
  • Contributes to executive content for external channels, including blogs, articles, and Linked In posts
  • Helps prepare executives for external engagements with clear, well‑structured messaging, briefing materials, and presentations
  • Identifies and evaluates opportunities to elevate executive voices in alignment with business and communications goals
  • Supports external communications strategy, as needed.
Position Requirements /Qualifications

Education & Experience:
  • Bachelor’s degree in communications, journalism, or a related field, or equivalent work experience
  • 10+ years of experience in internal and/or executive communications, including developing communication strategies and materials
  • Ability to manage and develop people, providing clear direction, feedback, and support
  • Strong working knowledge of Microsoft tools, including Word, Excel, PowerPoint, Canva, Adobe Acrobat, and Share Point
  • Exceptional writing, editing, and storytelling skills across formats and channels, with strong grammar, proofreading, and AP style
  • Ability to translate complex business, economic, and industry topics into clear, audience‑appropriate messages
  • Strong strategic messaging skills, with the judgment to tailor content based on audience, channel, and…
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