Access Coordinator II, Surgical Oncology

Christiana Care is hiring a full
- Access Coordinator II for our Surgical Oncology Department at our Helen

F. Graham Center in Newark, DE. This position coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience. Responsibilities include obtaining and tracking referrals, verifying and documenting insurance coverage, coordinating financial support as needed, and managing ongoing communication through Vocera and the Patient Portal while maintaining effective coordination with patients, provider offices, and hospital staff.

• Monday- ay, 8:00 am-4:30 pm

• Comprehensive First Day Health Coverage – Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage, low deductibles, and $0 copays for unlimited primary care (in‑office or virtual) with Christiana Care providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off – 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth – Up to $5,250 per year in tuition reimbursement.
• Family Build Support – Advanced fertility care through Progyny, free maternity education and support, and up to $5,000 in adoption assistance.
• Paid Parental Leave – 12 weeks of paid parental leave after one year of service.
• Retirement Planning & Financial Well‑Being – 403(b) with up to 50 % match and a company‑funded contribution of 3-5 % based on service; free financial coaching, counseling, and budgeting support.

This role supports coordinated patient care by working closely with referring physicians, hospital providers, and multidisciplinary care teams. Responsibilities include managing new and urgent patient workflows, verifying insurance coverage, coordinating referrals and authorizations, scheduling appointments and follow‑up care, and supporting patient communication through phone, patient portal, and Vocera. The position also performs front‑office administrative duties such as checking patients in and out, answering phones, maintaining accurate documentation in EMR systems, and supporting daily operational and quality activities to ensure an efficient and positive patient experience.

• High School Graduate or Equivalent
• Three to five years of experience in a private medical office and/or outside facility
• One year of surgical scheduling and/or patient access experience

Christiana Care offers a collaborative, patient‑centered environment where Access Coordinators play a vital role in ensuring timely, coordinated, and compassionate care.

When we lead with love, excellence is inevitable.

Hourly Pay Range: $19.84 – $29.76. This pay rate/range represents Christiana Care's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including but not limited to skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care is an equal‑opportunity employer, firmly committed to prohibiting discrimination. Its staff is reflective of its community, and it considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Christiana Care offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, and an employee assistance program.