Quality Manager

Overview

Quality Manager leads LaMotte's Quality Management System (QMS), ensures products meet customer expectations, regulatory requirements, and company quality policy and standards. Leads Quality Assurance and Quality Control, maintains ISO 9001 compliance, drives continuous improvement, and develops a culture focused on quality, customer satisfaction, and operational excellence across multiple manufacturing locations.

• Lead all aspects of Quality Assurance and Quality Control functions.
• Maintain and continually improve the ISO 9001 Quality Management System.
• Ensure ISO 9001 compliance through audits, management reviews, corrective actions, and continuous improvement.
• Lead the CAPA process, investigations, root cause analysis, implementation, and effectiveness verification.
• Manage Supplier Corrective Action Requests (SCARs) and monitor supplier quality performance.
• Oversee document control for procedures, work instructions, specifications, forms, and quality records.
• Lead quality review and approval of engineering, manufacturing, and process changes through the change management process.
• Coordinate internal, customer, and third-party audits and ensure timely closure of findings.
• Investigate customer complaints, nonconformances, and quality escapes.
• Monitor quality KPIs (NCM and RMA) and present results to leadership.
• Lead the Quality Steering Committee.
• Champion Lean Manufacturing, SPC, root cause analysis, and continuous improvement initiatives.
• Partner with Operations, Engineering, Supply Chain, and R&D to improve product quality and customer satisfaction.
• Ensure effective pass/fail decisions for manufactured products.
• Attend Lean Gemba walks.
• Perform other duties as assigned.
• Lead and manage direct reports: QA/QC Compliance Manager, QC Supervisors, QC Technicians.
• Conduct oneself professionally and maintain confidentiality of company information.

• Bachelor’s degree in engineering, Chemistry, Quality, Manufacturing, Industrial Technology, or related technical discipline; equivalent experience considered.
• 3–5 years of experience in Quality Management, Quality Assurance, QMS, or related field in a manufacturing environment.
• Working knowledge and hands-on experience with ISO 9001.
• Experience with CAPA, SCARs, document control, change management, root cause analysis, internal auditing, SPC, and continuous improvement.
• Leadership experience in cross-functional teams.
• ASQ CMQ/OE, CQE, ISO 9001 Auditor, and/or Lean Six Sigma Belt certifications are a plus.
• Excellent communication, leadership, analytical, and organizational skills.

Works indoors in a temperature-controlled laboratory environment with routine exposure to chemicals, powders, and testing solutions. May occasionally perform tasks inside a fume hood or near ventilation equipment. Requires the ability to stand, walk, sit, bend, reach, and lift up to 50 lbs. Visual color distinctions may be required. Focus on detailed tasks, following written procedures, and maintaining accuracy during repetitive testing.

PPE may be required, including a chemical respirator depending on task. Frequent travel to Newark, DE facility and other locations as needed.

LaMotte Company is a global leader with facilities in Newark, DE;
Chestertown, MD; and Warwick, UK. We offer competitive pay, performance-based increases, multiple shifts, paid time off, health/dental/vision/disability and life insurance, a 401(k) plan with employer match, and other voluntary benefits. Full-time employees (≥30 hours/week) are eligible for benefits and employer-provided insurance. Full-time employees may contribute to a 401(k) with employer match.

LaMotte is committed to Equal Employment Opportunity and will not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, disability, military status, genetic information, sexual orientation, or any other legally protected basis under applicable laws.