Store Manager, Retail & Store Manager

Role: Store Manager Location: Christiana Mall (Newark, Delaware)
Salary: Starting at $60,000.00 + Bonus Reports to: District Manager

• Competitive salary + performance-based bonus
• Generous paid time off + personal days
• Opportunity to grow within a renowned global company expanding in the US market
• Play a key role in building and scaling JACK & JONES in a high-growth environment
• Exposure to high-volume retail operations with full ownership at store level
• Opportunities to lead new store openings, projects, and cross-functional initiatives
• Access to ongoing leadership development and international career opportunities

As Store Manager, you are the leader and commercial driver of your store, with full accountability for performance, people, and operations.

• Lead, coach, and develop a team of 7–15 colleagues, building a strong and engaged store culture
• Conduct regular performance conversations, feedback, and development planning
• Set clear expectations and drive accountability across the team
• Ensure company policies, procedures, and values are consistently followed

• Own and drive key KPIs including sales, conversion, ATV, UPT, and profitability
• Analyze performance and implement action plans to improve results
• Ensure delivery of exceptional customer service and strong selling behaviors
• Maintain high standards in visual merchandising and product presentation

• Oversee all day-to-day store operations, including scheduling, inventory, and stock flow
• Ensure efficient execution of store opening/closing procedures and operational processes
• Maintain a clean, organized, and customer-ready store environment
• Manage store communication and ensure timely follow-up on business needs

• Lead end-to-end recruitment, including interviews and hiring decisions
• Deliver structured onboarding and training to new team members
• Build a strong internal talent pipeline and support team progression
• Ensure compliance with all company policies, procedures, and operational standards
• Maintain strong loss prevention practices, including cash and inventory control
• Lead and uphold Health & Safety standards, ensuring a safe environment for team and customers

• 2–5+ years of experience as a Store Manager or high-performing Assistant Manager in a high-volume retail environment
• Proven track record of driving sales performance and achieving KPIs
• Strong leadership skills with experience in coaching, performance management, and team development
• Experience managing recruitment, onboarding, and employee development
• Highly commercially minded, with the ability to analyze data and take decisive action
• Strong operational and organizational skills, with experience managing store processes and compliance
• Hands‑on, solutions‑oriented, and comfortable working in a fast‑paced environment
• Passionate about fashion, trends, and delivering great customer experiences
• Experience with brands such as Zara, H&M, Uniqlo, or similar is considered an asset

We provide equal opportunities for everyone, irrespective of gender, age, ethnicity, national origin, sexual orientation, disability, or religious background, while creating an empowering environment where people can thrive and develop. For more information, visit