Member Experience & Sales Lead- Western YMCA Family
Listed on 2026-05-16
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Sales
Customer Success Mgr./ CSM, Bilingual
Job Details Description
Our Promise:
- Ensure every youth and teen we serve is on a pathway to success
- Improve the health and wellbeing of every individual and family we serve
- Unite communities and inspire service to others
- Full benefits package including Dental, Vision & Health Insurance
- Generous PTO vacation, 12 paid holidays, and sick leave
- Free Nationwide Y Membership for your Household
- 12% Employer-Funded Retirement Plan upon meeting eligibility
- Learning and development workshops
- Career advancement opportunities
- Staff Discounts on Programs & Services and more!
Hourly Rate: $15.50-$23.29. Final compensation is based on factors such as skills, qualifications, and experience.
Essential Responsibilities- Champion of the YMCA of Delaware brand; driving the membership experience from transactional to transformational across all levels of staff and departments.
- Drive sales training conversations with staff and consistently focus on closing membership sales through excellent tours and value driven conversations.
- Develop and deliver training on YMCA products and services.
- Develops strategies to motivate staff and achieve sales and retention goals.
- Implement Welcome Center procedures.
- Deliver outstanding tours, tour tracking, scheduling of fitness orientations and onboarding for new members.
- Represent the YMCA at Community Outreach events (may include nights and weekends).
- Strong interpersonal and communication skills to serve a diverse community.
- High School Diploma or equivalent
- Two (2) years of sales, customer service and/or related experience.
- Strong customer service.
- Must be able to work occasional evenings and weekends.
- Multi-Lingual
The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law.
Unlawful discrimination will not be a factor in any employment decision.
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