Counter Sales Representative

Role Summary

Reporting to the Counter Sales Manager, the Counter Sales Representative is a key member of the Kendall Electric sales team. This position is responsible for promoting and developing business, consistently contributing to sales growth and profitability by providing prompt, friendly, and professional service to customers in-person and over the phone.

• Sell company products and services to customers visiting or calling into the branch by gathering information about their needs, providing technical assistance when required, quoting, soliciting orders, and suggesting additional products in a fast‑paced multi‑tasking environment.
• Promote sales growth, including: add‑on sales and vendor promotions, Counter Days, and other initiatives.
• Create and maintain positive relationships with customers, clarify their understanding of products and services, answer questions, and offer relevant information.
• Assist customers with loading product into their vehicle.
• Replenish inventory in the counter area and pick counter orders.
• Participate in inventory cycle counts as directed.
• Safely operate stand‑up and/or sit‑down forklifts and manual pallet jacks for lifting and transporting material.
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards.
• Perform general housekeeping and other duties as assigned.

• Service Excellence
• Results‑oriented, Action‑oriented, Accountability and Responsibility
• Teamwork and Collaboration
• Safety Consciousness
• Understanding Others and Listening

• Work Experience:
  
  Entry Level
• Education:
  
  High school diploma or GED
• Analytics/Computer
  
  Skills:
  
  Ability to use standard office equipment, including barcode scanners, printers, and standard warehouse equipment or vehicles; basic math and reasoning skills.
• Organization
  
  Skills:
  
  Ability to multi‑task and prioritize work to maximize accuracy and efficiency.
• Cross‑Functional
  
  Skills:
  
  Ability to work effectively with the distribution center and sales teams.
• Communication
  
  Skills:
  
  Excellent oral and written communication skills and ability to communicate with all levels of the organization.
• Physical, Mental and Visual
  
  Skills:
  
  Ability to see, sit, stand, walk, talk, and hear; lift/move/carry up to 50 lbs; be on your feet for 8 hours a day; climb stairs, step ladders, bend, stoop, crouch, and kneel.

• General working knowledge of electrical products and previous counter sales experience.

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

Reasonable accommodations may be made to enable individuals with disability to perform the essential functions of this job.