Inside Sales Engineer

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Business Unit:
Process, Measurement & Inspection

Posting Date:
Jul 15, 2026

This role will have intensive phone contact and manage both incoming and outgoing calls/emails for the Americas sales region, consulting customers on service contracts, service, upgrade and products and applications resulting directly and indirectly in orders or longer-term opportunities. Working closely with Account Managers, the Inside Sales Engineer will provide proactive and mutual service/support to the account managers and customers in activities such as: generating proposals and quotations, managing the opportunity funnel using CRM tools, and driving direct/indirect revenue and long-term growth in the business.

Main tasks and responsibilities are centralized around direct contact with customers and account managers.

• Manage quoting process from enquiry to order acceptance through our global CRM system.
• Elaborate customer specific upgrade path in partnership with account manager for existing systems installed at customer sites. This involves defining existing architecture and best path forward leveraging current system.
• Work with product management, sales management, account manager to develop an effective upgrade program that brings value to customer while generating revenue for the BU and providing a competitive advantage.
• If needed, provide assistance for lab functions, configuration testing, shipment of trial equipment, support on-site demos / trials / meeting, etc.
• Track existing service contracts (usage, renewal, etc.). Promote new service contract, training, service visit, advanced remote service, create value added service options, etc.
• Source and generate new sales opportunities and orders through inbound lead consulting and outbound prospecting activities.
• Support the Regional Sales Teams in developing our relationships with End Customers.
• Provide quotations and application support for all BU product lines (Smart Advisor, Smart View, SmartNET, …).
• Proactive pipeline management and chasing of opportunities.
• Provide technical and general office assistance to account managers as/when required, become the point of contact between account managers and factory for technical inquiries.
• Record any customer feedback – VOC and feedback to marketing and sales team.
• Provide valued and knowledgeable support to customer by promptly replying to their needs, providing guidance and ensuring a strong drive to results.
• Ensure end customers are supported by establishing a collaborative and “customer-first” relationship.

• 3-5 years of experience in Customer Service / Sales environment in factory automation or process sensors
• Ability to understand past cases / service calls for a site.
• Strong commercial/business acumen.
• Good problem-solving skills
• Communication, influencing and assertiveness.
• High level of work ethics and customer satisfaction commitment. Must be passionate about meeting customer requirements.
• Outstanding customer service and relationship building.
• Understanding of sales and operations.
• ERP & CRM knowledge desirable.

• Experience in some of the following areas: machine vision, surface inspection, web inspection, web monitoring, lighting and optics, quality control systems, factory automation.
• Bachelor’s Degree in Engineering or Science
• Experience in the Metals and/or Paper industries

• Results Driven.
• Self-motivated with a high attention to detail and ability to multitask under demanding deadlines.
• A positive attitude and the ability to deal with ambiguity are a must.
• Demonstrates good judgement in analysing information to make routine…