Service Technician; ST

Summary

The Service Technician is responsible for maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors and staff. It is the Service Technician’s duty to correct any and all problems involving the physical aspects of the property as directed by the Service Manager and/or Property Manager. An effective program of maintenance is essential in order to:

• Maintain a safe environment.
• Cultivate resident satisfaction.
• Protect the investment of the Owner.

• Conduct all business in accordance with company policies and procedures; state and federal laws, e.g., OSHA, ADA, Fair Housing, etc.
• Perform maintenance tasks personally.
• Handle resident service requests. Correct situations within 24 hours when possible.
• Be available for emergency purposes 24 hours a day, seven days a week, including on call periods and when emergencies arise.
• Perform tasks associated with unit turnover.
• Attend scheduled safety meetings.
• Be aware of the physical condition of the property and immediately correct unsafe conditions such as broken glass, broken steps, trip hazards, open holes, or defective outdoor lights.
• Complete resident‑requested service orders in a timely manner. Standard turnaround time for completion of service requests is 24 hours, unless circumstances dictate otherwise.
• Deliver accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make‑ready status, work in progress, etc.
• Complete all assigned maintenance work on vacant apartments within the Paradise Management standard of 7 days or 5 business days.
• Perform minor and routine maintenance on all equipment on a regular basis or as directed by the Service Manager.
• Inspect and maintain tools and equipment and keep them in excellent condition.
• Comply with all OSHA regulations and any applicable laws in your area regarding health, safety, or environment.
• Maintain thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics, and refrigerants.
• Order maintenance supplies with approval from the Service Manager.
• Train newly‑hired Service Technicians and/or Porters.
• Ensure building lights and timers are working properly.
• Install new appliances as necessary.
• Assist the Property Manager/office personnel as needed and in emergency situations.
• Consult with the Property Manager and/or Service Manager on major repairs, replacements, and/or contracts.
• Attend meetings and seminars as requested by the Property Manager, Regional Property Manager, or Service Manager.
• Perform snow removal tasks such as shoveling, using a snow blower, plowing, salt spreading, calcium spreading, etc.

• Plumbing repairs
• Repair/replace locks and smoke alarms
• Replace screens
• Appliance repair
• Electrical repairs
• Roofing inspection/minor roof repair
• Change AC filters
• HVAC repairs (must have HVAC license)
• Extermination (Texas—must be certified)
• Replace broken windows
• Carpet and pad repair/replacement
• Assist with keeping grounds neat and free of litter
• Perform work area cleanup and safety‑related duties
• Provide the Service Manager with a list of needed inventory of spare parts and maintenance materials
• Comply with OSHA regulations
• Comply with all state and federal laws, e.g., ADA, Fair Housing, etc.

Position requires at least three years experience in property maintenance or an equivalent field.

Required to wear a back support belt, goggles when working with specific equipment, masks and gloves, and other safety equipment as tasks dictate. Must have reliable transportation and some tools.

Monday through Friday with a minimum of 40 hours per week. Schedule and hours are determined by the Maintenance Supervisor and Property Manager; the weekly schedule may change as required. It may be necessary to work weekends. Must be available for “on call” rotation schedule as determined by the Service Manager and Property Manager and for snow removal as needed.

• Hand Tools: various…