Engineer II

When you join Sallie Mae, you become a champion for all students. We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique.

They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way. We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter.

It’s where you’re empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

The Engineer II will be responsible for designing, developing, and supporting modern technology solutions that enable critical business capabilities across loan servicing and enterprise operations. This role combines software engineering, business process understanding, and emerging technology expertise to deliver scalable, maintainable, and efficient solutions. The successful candidate will collaborate closely with business stakeholders, analysts, and engineering teams to develop applications, APIs, business rules, and automation capabilities that improve operational effectiveness and customer outcomes.

• Design, develop, test, and support applications and services using Python, SQL, and related technologies.
• Partner with business analysts and stakeholders to understand business processes, requirements, and operational objectives.
• Develop and maintain API-based integrations using Mule Soft and related integration technologies.
• Design and implement business rules and decisioning solutions using modern rules platforms such as Camunda, Drools, or similar technologies.
• Build, maintain, and optimize database solutions, queries, and data processing capabilities to support operational and analytical workflows.
• Leverage AI-enabled tools and emerging technologies to improve development efficiency, operational effectiveness, system intelligence, and business outcomes.
• Participate in software design sessions and contribute to architecture decisions that support scalability, maintainability, and long-term business objectives.
• Support Agile delivery teams by participating in sprint planning, backlog refinement, development, testing, and production support activities.
• Create and maintain CI/CD pipelines and deployment processes utilizing Azure Dev Ops and associated development tools.
• Troubleshoot and resolve production issues while identifying opportunities for process automation and system improvements.
• Develop and maintain technical documentation, solution designs, data flows, and operational support procedures.
• Ensure compliance with security, regulatory, and operational standards while delivering technology solutions.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

• Minimum Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience.
• 4-7 years of experience designing,…