Facilities Associate

Job Title:

Lead Office Services Associate (Facilities-Focused) Position Summary

The Lead Office Services Associate is responsible for overseeing the daily maintenance, organization, and overall functionality of all M&E office space in Newark (five floors, including the ground floor). This role is facilities-focused and cross-functional, providing support across facilities, mailroom, print services, and office operations to ensure a safe, clean, and professional environment for employees and visitors.

Pay-Rate: Up to $26.50/hr

Shift: 8:00am - 5:00pm;
Monday - Friday

• Coordinate and manage maintenance of all office and operational spaces.
• Perform light repairs and upkeep including painting, spackling, replacing light bulbs, repairing furniture, addressing minor wall/window/door damage, and installing or repairing desk locks.
• Install high-density shelving systems and support workspace reconfigurations.
• Execute and manage staff relocations, including coordination of furniture, belongings, and IT equipment.
• Support and maintain Data Center areas as needed.
• Maintain a clean, organized, and professional office environment across all floors.
• Serve as liaison with building management and submit facility-related requests through Prism.
• Coordinate with janitorial and maintenance vendors to ensure timely and quality service delivery.
• Maintain vendor relationships and service level agreements to ensure cost-effective, high-quality service.
• Evaluate vendor performance and address service issues proactively.
• Review and submit invoices for payment.

• Act as the primary point of contact for office-related issues, responding promptly and professionally to employee inquiries and requests.
• Provide exceptional customer service to all employees and visitors.
• Proactively identify and implement process improvements to enhance office efficiency and employee experience.
• Assist and provide backup support to the Operations department as needed.
• Maintain effective organizational systems, including document filing and storage.

• Assist the Director of Office Services with the direction and implementation of facilities-related projects.
• Provide regular updates to leadership on the status of key initiatives and issues.
• Participate in ongoing training and professional development, including use of the Cornerstone platform.

• Assist in planning and coordinating meetings, conferences, and office events.
• Prepare meeting rooms, manage room setups, and coordinate catering and audio-visual needs.
• Collaborate with internal departments to ensure seamless event execution and positive attendee experiences.

• Experience in facilities coordination, office services, or building operations.
• Hands-on ability to perform light maintenance and repairs.
• Strong organizational and multitasking skills.
• Excellent customer service and communication abilities.
• Experience coordinating vendors and managing service requests.
• Ability to work cross-functionally in facilities, mailroom, and print operations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Internal candidates only:
The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.