RAD Clerk

Position: RAD Clerk (3106)
Summary

Under immediate supervision, performs routine, repetitive clerical work of a varied nature as a beginner at the entrance level of employment which includes a relatively small proportion of difficult tasks; does other related duties as required.

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Supports in position's capacity all Authority operating departments.
• Reviews and checks assigned reports, applications, and other documents for corrections and completeness where uncomplicated determinations are required.
• Opens, time stamps, sorts, numbers, and distributes mail.
• Addresses, stamps, and mails envelopes and other mail.
• Sorts, indexes, and files checks, cash stubs, vouchers, requisitions, or other materials numerically, alphabetically, or according to other predetermined classification, and maintains such files.
• Wraps packages for shipment by mail or express.
• Operates numbering, time stamping, and dating machines.
• Assembles and staples materials for distribution.
• Hand stamps letters, papers, and other documents.
• Fills in and checks form letters, circulars, and forms as directed.
• Looks up needed information.
• Gives information, according to department regulations, in person and over the telephone.
• Answers the telephone and takes messages accurately.
• Maintains prepared mailing lists.
• May assist in requisitioning, storing, and distributing office supplies.
• May assist in locating and compiling data needed for reports.
• Compiles and tabulates simple numerical data.
• May assist in preparing and verifying payrolls and makes simple arithmetic calculations.
• Operates varied types of office machines and equipment including duplicating and adding machines.
• When so required, explains details of work to new employees.
• Maintains records and files.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Process accounts payables and accounts receivables according to Newark Housing Authority fiscal policy. Provides supporting data, materials and documentation and helps prepare reports as required.
• Supports all department activities, works as team member, serves as back-up for other department staff as needed, and performs other duties and responsibilities as assigned

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Commitment:
Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. This skill is characterized by the following types of behaviors:

• Takes initiative to make things happen
• Maintains positive "can-do" attitude; successfully meets or exceeds goals
• Demonstrates dedication to and understanding of the mission of the organization
• Contributes to a positive team spirit
• Takes ownership of issues and problems, even when originating in other areas
• Consistently demonstrates effort to meet and exceed internal/external client expectations
• Overcomes obstacles to complete projects/tasks successfully
• Continuously improves own performance standards and results
• Makes specific changes in work processes to improve performance
• Learns and applies new information quickly

Customer Service:
Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes working colleagues as customers. This skill is characterized by the following types of behaviors:

• Treats customers with courtesy and concern; responds promptly, professionally and politely
• Anticipates what customer wants, and works to provide it
• Initiates action/response to customer complaint/inquiry
• Responds in a timely, effective manner, even if just following-up
• Considers every customer…