Support Services Coordinator

Job Category Staff & Executive - Administrative & Support

The Division of Enrollment Management at Rutgers University-Newark (RUN) is committed to attracting, enrolling, and supporting students throughout their academic journey. The division includes One Stop Student Services (integrating Financial Aid and the Registrar), the Offices of Undergraduate and Graduate Admissions, and the Center for Pre-College Programs.

The Support Services Coordinator will play a critical role in supporting daily operations within the Office of the Registrar and across the Division of Enrollment Management. This position provides essential administrative and operational support to ensure the accuracy, efficiency, and compliance of registration, records, and related processes. The role also contributes to project coordination, policy implementation, and continuous process improvement to enhance service delivery for students and campus partners.

• Assists with all administrative/registration/record processing and communications via various mediums
• Meets regularly with the Registrar's leadership team to assist in the strategic planning for projects, policy, and procedures
• Ensures accurate data entry and auditing as outlined in the office's daily operations calendar, adhering to state cut‑off, term grade audits, demographic record clean‑up, record retention and document purge scheduling
• Provides critical support in evaluating project statuses, defining proposed outcomes, and collecting staff feedback to present innovative and efficient workflow processes that align with University and Department's policies and procedures with team members
• Proactively collects team and constituent feedback and prepares appropriate recommendations to contribute to enhancing operations calendar critical to registration, record auditing and retention, orientation, events, certification, and production dates and deadlines to ensure year‑round efficiency in a fast‑paced, multi‑task environment with competing demands

• Requires a Bachelor's degree in a related field, or an equivalent combination of education and/or experience
• Requires a minimum of 2 years' experience working at a Registrar's Office or in a higher education setting

• Bachelor's degree required
• Excellent customer service, effective communication skills, and strong attention to detail
• Must have proficient computer skills
• Ability to work both independently and as a constructive, collaborative member of the OISS team

• Experience with student records and systems highly preferred
• Desktop and mobile computing devices
• Microsoft Office software applications (Excel, Access, PowerPoint, Word)
• Email and Calendaring software
• Virtual Communication software (Teams, Zoom, Web Ex, Call Center, etc.)

• Must be able to lift 25 lbs.

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Minimum Salary: ;
Mid Range Salary: ;
Maximum Salary:

Salary is determined by qualifications, experience, and availability of department or grant funds. Rutgers provides a comprehensive benefits package to eligible employees.

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law.

As an institution, we encourage all qualified applicants to apply. For additional information see the Non-Discrimination Statement at (Use the "Apply for this Job" box below)..