Administrative Office Coordinator, Nursing Infusion; RNI) Services

Position Summary

The Administrative Office Coordinator serves as the operational hub for the Real Nursing Infusion (RNI) Services office, coordinating front office operations, records and document administration, medical supply inventory, field clinician supply distribution, communications, deliveries, and related departmental activities. The role requires a high degree of organization, accuracy, responsiveness, and individual accountability to ensure work is completed reliably, records and documentation are maintained appropriately, and operational needs are addressed within established procedures, controls, and timelines.

Reporting to Nursing Operations and working across Clinical Nursing Services, field clinicians, vendors, and other internal partners, the Administrative Office Coordinator maintains the administrative infrastructure necessary for efficient operations, regulatory and accreditation readiness, and continuity of service. The position is accountable for the accuracy, completeness, and accessibility of assigned records and tracking activities; maintaining visibility to inventory and supply needs; identifying discrepancies, documentation gaps, or service issues;

ensuring timely follow-through resolution; and escalating matters requiring additional review, specialized judgment, or leadership direction.

• Maintain required physical office presence during established business hours in accordance with departmental operating needs.
• Receive and appropriately direct visitors, vendors, deliveries, and other individuals arriving at the RNI office.
• Answer incoming telephone calls, respond to routine inquiries, and route matters to the appropriate individual or department.
• Monitor office voicemail, accurately document messages, and ensure timely communication to the appropriate recipient.
• Maintain a professional, organized, responsive, and service-oriented office environment for employees, clinicians, visitors, vendors, and business partners.

• Receive, sort, and distribute incoming mail, packages, documents, and deliveries accurately and promptly.
• Prepare and process outgoing mail, packages, and departmental shipments in accordance with established procedures.
• Route time-sensitive, confidential, or priority correspondence to the appropriate recipient.
• Maintain applicable mailing, shipping, tracking, and delivery documentation.
• Investigate delayed, incomplete, damaged, or misdirected deliveries and elevate unresolved issues appropriately.

• Scan, upload, organize, and maintain administrative records within designated departmental systems and file locations.
• Maintain electronic and physical filing systems in accordance with established organizational and departmental standards.
• Review records for completeness, legibility, accuracy, and appropriate classification before final filing.
• Ensure departmental records remain current, orderly, and readily accessible to authorized users.
• Maintain reliable records supporting routine departmental operations and administrative activities.

• Administer document retention and records-management activities in accordance with established requirements.
• Maintain current versions of administrative forms, packets, templates, and supporting documentation.
• Organize regulatory, operational, and departmental records subject to established retention requirements.
• Prepare and assemble reports, packets, files, and supporting materials for departmental use.
• Identify missing, incomplete, duplicate, outdated, or inconsistently maintained records and complete appropriate follow-up or correction.