Mobile Service Field Specialist

Job Description

• 50% Business Growth & Sales:
  Consulting with Dealer Principals and Service Managers. You are "selling" the vision, overcoming objections, and building a profitable business model.

• 25% Change Management:
  Implementing new processes, analyzing KPIs, and fixing "broken" dealership processes.

• 25% Hands-On Technical Training:
  You will be in the Mobile Unit, demonstrating procedures and training technicians in the field.

• Serve as SME for Mobile Service implementation, sales, operations & workflow process mapping.

• Deliver technical & non-technical training at dealerships, other venues within the assigned territory, and virtually. Training topics include new MS unit launch support, MS unit discovery, MS unit systems training, vehicle service & repair procedures, MS demand generation, inspection-based sales & customer satisfaction initiatives.

• Instruct Technicians on proper vehicle lifting procedures, oil extraction/oil change procedure & vehicle checkup process

• Support and/or conduct other non-technical training.

• Teach techniques for building rapport with customers, active listening, and conducting professional, high-integrity sales training to improve customer experience & increase MS department revenue.

• Assist dealership management with the development and execution of dealership go to market plans.

• Observe dealership process activity and provide root cause analysis/action planning/training to improve performance with proven ROI strategies.

• Monitor all KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated sales targets.

• Ensure robust parts stocking strategy to support MS operations.

• Develop MS unit parts stocking plan to support planned repair as well as additional needed service opportunities.

• Assist Dealer recruiting & retaining MS Technicians & Coordinators

Physical requirements:

This is a physically demanding field role as you will be responsible for demonstrating and training Mobile Service Van repair processes and procedures. To effectively train our teams, you must be able to:

• Effectively observe and demonstrate Mobile Service procedures, requiring prolonged standing, walking, bending, crouching, kneeling, and crawling under vehicles or reaching into engine bays.

• Conduct van discovery training, consisting of frequently moving parts, tools, and equipment often weighing 10-50 lbs.

• Work in outdoor environments with varied temperatures & inclement weather alongside technicians.

• Ability to travel 80% of the time (both driving and flying)

• Passionate, resilient, and persuasive. Ability to talk to every level at the dealership and share best practices

• High School diploma (bachelor’s degree preferred)

• 3+ years of customer-facing experience in automotive industry

• Bachelor’s Degree

• 5+ years of experience in automotive industry. Service in an aftermarket or dealership environment is a plus. Retail automotive experience is a plus.

• Exceptional public speaking and presentation skills. You should be able to command a room of 20 people or a 1-on-1 meeting with an owner.

• Must have a wide-ranging background in automotive industry with corporate and retail knowledge.

• Knowledge of automotive service tools & equipment

• Ability to train Technicians on Mobile Service tools & equipment

• Understanding basic automotive systems to effectively communicate to technicians and Coordinators.

• Knowledge of Automotive Service Sales Process & Techniques

• Ability to deliver sales training to MS Coordinators & Advisors

• Must have rich experience in automotive training and facilitation.

• Knowledge of automotive parts operations

• Must have excellent written and verbal communication skills.

• Proven record of accomplishment with program leadership.

• Excellent Organizational skills

• Strong communication skills, both oral and written

• Strong analytical skills

• Strong problem-solving skills

• Exceptional collaboration and persuasion skills

• Strong initiative and motivation

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions…