Key Account Manager

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.

And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit  Linked In I Glassdoor I Facebook I You Tube

The Key Account Manager is the key owner for assigned large / global key accounts in order to provide effective strategic and tactical sales direction and communication strategies to defend and retain existing business, to develop new business opportunities within and beyond the existing portfolio, and to improve profitability of existing business. The incumbent is responsible for developing and executing strategy to defend existing share of wallet, including use of ANPos tools.

The KAM role is focused on the growth of assigned key accounts through share of wallet and developing and executing a long-term strategy. To ensure top and bottom-line growth they will partner with the marketing and lead generation teams to build account plans for assigned accounts which includes market and competitive intelligence, insights into addressable spend, prioritized opportunities for growth product positioning and value propositions, alignment on sustainability and innovation paths, and workplans to address any issues that keep the account from awarding Amcor additional SOW.

Develop and maintain account strategy

• Identify comprehensive understanding of customer needs both long term and short term, differentiate and sell the value of Amcor's products and services, and drive opportunities aligned with Amcor portfolio
• Clearly understand accounts addressable packaging spend
• Manage key account portfolio, drive any synergies and cross-key account initiatives
• Assess account opportunities, account trends and define aspirations both with existing customers and new customers
• Proactively drive customer relationship (e.g., multi-level and multi-functional relationships) to get exposure to customer strategy, opportunities and manage any issues (e.g., commercial and technical) are correctly identified and quickly addressed. Minimum of at least 4 contact points throughout the organization with regular engagement (e.g., BU VP, Sales Director/Manager, Finance Manager, Cross functional (e.g., Sustainability Strategy) and engagement mechanisms e.g. T2T, BRAD, Innovation & Sustainability Workshops)
• Identify existing business at risk and implement measures to retain. Escalate if support is needed to Sales Manager or Sales Director (with specific direction on what is required)
• Develop and execute a time plan for key customer engagements: regular customer visits, monthly reviews, Quarterly business and Quality reviews
• Ensure that resources within Amcor or other Subject Matter Experts are identified and are deployed for immediate resolution of customer issues
• Align cross-functionally with customers to agree on sustainability and innovation paths forward
• Develop and drive execution of Account plan using Amcor Tools (i.e. Value Plus)
• Utilize PMDB and other tools to assess and drive profitable growth including bottom dot assessments and implementation through coordination of the account team.

• Request monthly demand from customers or…