Manager, Commerical Excellence

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

The Manager, Commercial Excellence plays a critical leadership role within the Commercial Excellence team, ensuring that the operational processes, commercial systems, reporting, and KPIs meet or exceed the needs of the Commercial Organization. This role leads a small team of Program Leads and Business Analysts that gathers requirements from Marketing, Sales and Service leaders. Requirements are synthesized and translated into Business Requirements Documents (BRDs).

Hallmarks of this role include driving efficiency, consistency, and compliance across all phases of commercial activities, including go-to-market, sales excellence, FP&A, proposal management, and analysis of the business.

The Commercial Excellence Team partners with the Salesforce Center of Excellence to outline requirements, approve solutions, and bring back Salesforce and process enhancements to the commercial teams. They work with the Training team to deliver training and job aids that support the Commercial business. The Manager is responsible for defining and enhancing core business processes, optimizing system capabilities, enabling the sales team, and managing complex workflows with a strong focus on user adoption, data integrity, scalability, continuous improvement, and process integrity.

The ideal candidate combines strategic thinking with hands-on operational execution, ensuring commercial activities support broader business objectives.

• Strategic Leadership & Cross-Functional Alignment:
  Serve as the central operational liaison between executive leadership, commercial teams, and customer operations—translating business goals into actionable system, process, and reporting strategies.
• Strategic Leadership & Cross-Functional Alignment:
  Partner with Sales, Legal, Compliance, Finance, Marketing, and Product teams to ensure commercial operations align with company strategy and healthcare regulatory requirements.
• Strategic Leadership & Cross-Functional Alignment:
  Lead strategic initiatives, change management efforts, and adoption to improve commercial scalability and operational integrity across systems and workflows.

• Operational Process & Commercial Systems Ownership:
  Design, implement, and continuously optimize commercial systems and operational processes that support quoting, contracting, invoicing, and renewals.
• Operational Process & Commercial Systems Ownership:
  Own functional requirements and enhancement requirements for Salesforce, CPQ, and other commercial platforms that support the contract lifecycle management process to ensure a seamless and compliant sales process.
• Operational Process & Commercial Systems Ownership:
  Define and maintain governance frameworks for sales enablement, pricing approvals, document workflows, and operational policy compliance, ensuring the user community is fluent in processes, procedures, and system operations.

• Strategic Partner to Sales Operations & Sales Opportunity Management:
  Support end-to-end opportunity management including scope, pricing, quote generation, and coordination of commercial documentation (MSAs, BAAs, security/legal reviews).
• Strategic Partner to Sales Operations & Sales Opportunity Management:
  Oversee RFP processes, contract renewal tracking, and sales operations workflows to drive predictability and efficiency.
• Strategic Partner to Sales Operations & Sales Opportunity Management:
  Develop and deliver enablement tools and best practices that empower the sales team to work more effectively and in alignment with commercial goals.
• Strategic Partner to Sales Operations & Sales Opportunity Management:
  Standardize and document key commercial processes, ensuring best practices are followed across business units.
• Strategic Partner to Sales Operations & Sales Opportunity Management:
  Partner with sales leadership to identify skill gaps and build targeted…