Senior Director, Consultant Relations

Responsibilities

• Lead the enterprise consultant relations strategy and annual engagement plan across priority consulting firms and practice areas.
• Build and maintain relationships with consultants, principals, and practice leaders to increase awareness of Fiserv capabilities, strategy, differentiators, and roadmap.
• Partner with Sales, Relationship Management, and Proposal Management to support consultant‑influenced pursuits by aligning messaging, coordinating engagement, and improving inclusion in consultant‑led request for proposal activities.
• Deliver ongoing consultant communications and education through webinars, newsletters, roadshows, and targeted updates that support strategic priorities.
• Establish governance for consultant engagements, including operating rhythms, escalation paths, and best practices for working with consultants.
• Ensure non‑disclosure agreement processes are followed before confidential information is shared by partnering with Legal, Contracts, and internal stakeholders to manage requests and compliance.
• Capture and synthesize consultant feedback on buyer trends, competitive dynamics, and market perceptions, then convert those insights into executive briefings and actionable recommendations.
• Develop reporting on engagement metrics, pipeline influence, win and loss trends, and sentiment themes to measure program impact and inform prioritization.

• 10+ years of experience in relationship management, sales enablement, marketing, communications, partner management, consulting, or a related function within fintech, banking, payments, enterprise technology, or a similar domain.
• 8+ years of experience engaging consulting firms, advisory organizations, implementation partners, or other external influencers that shape client buying decisions and vendor evaluations.
• 8+ years of experience leading cross‑functional programs with measurable outcomes across sales, product, marketing, legal, and relationship management stakeholders.
• Experience using customer relationship management tools such as Salesforce, eCRM, or similar platforms, along with dashboards and reporting tools to track engagement, pipeline influence, and performance metrics.
• Demonstrated experience creating executive‑ready briefings, messaging, and meeting materials, and facilitating stakeholder discussions that lead to documented decisions and next steps.
• Bachelor's degree or higher in Business, Marketing, Communications, Finance, or a related field or equivalent combination of education, related experience and/or military experience.

• Consultant Relations Strategy
• Engagement Metrics Reporting
• Market Perception Analysis Pipeline Influence Measurement
• Non‑Disclosure Agreement Compliance

• Communication
• Stakeholder Management
• Collaboration