Account Manager

Holt Cargo Systems LLC, 101 South King Street, Gloucester City, New Jersey, United States of America

Holt Logistics Corp. is a family owned, single-source service provider of commercial, accounting, marketing and technology services to marine terminal operators, warehouses and logistics companies.

• You are expected to manage and grow existing accounts by bringing in new services and expanding on existing ones, focusing on increasing efficiency and maximizing profitability.
• Manage conflict with customers and act as their advocate internally, ensuring alignment and prioritization of resources for exceptional delivery service.
• Target improvement for customers, collaborating with internal teams to identify strategic solutions.
• Manage order activities and ensure accuracy in operating systems, including order communication flow, service failures, track and trace, and follow through with order claims.
• This role may involve communication with clients who primarily speak Spanish. While Spanish fluency is not a requirement for this position, candidates who possess—or are open to developing—basic conversational Spanish skills may find this beneficial in supporting client interactions. We welcome applicants of all language backgrounds and are committed to providing resources for language development where appropriate.
• Collaborate with Operations Managers to develop strategic-level pricing.
• Culture of owning our customers’ success.
• Proficiency in MS Office and GSuite Applications (Gmail, Word/Google Docs, PowerPoint/Google Slides, and Excel/Google Sheets).
• Need to be tenacious, spontaneous and energetic.
• Willing to work as a team and driven for results.
• You will need to be self-motivated and driven for success.

Position will require use of personal vehicle to visit terminal work sites as well as visit clients/customers (through tri-state area). Work travel is eligible for mileage reimbursement.

Company is an equal opportunity employer and offers competitive salary, excellent benefits, paid vacation, and holidays.