Senior Product Manager – POS Restaurant

Responsibilities

• Own the full product lifecycle—from customer discovery and strategy through launch, adoption, and continuous iteration.
• Spend significant time with restaurant owners, operators, managers, and staff to deeply understand workflows, operational pain points, and unmet needs.
• Define product strategy, requirements, user stories, acceptance criteria, and feature specifications that translate complex operational workflows into simple, intuitive experiences.
• Partner closely with engineering and design to deliver high-quality, scalable features with speed and precision.
• Drive roadmap prioritization using customer insights, market trends, product analytics, and business objectives.
• Collaborate with sales, marketing, onboarding, and support teams to ensure strong product‑market fit and successful product adoption.
• Analyze competitive offerings and emerging industry trends to identify opportunities for differentiation and innovation.
• Define and monitor key product metrics, using data to improve product performance and customer outcomes continuously.
• Serve as the internal subject matter expert for the Restaurant POS platform and advocate for the voice of the customer across the organization.

• 7+ years of Product Management experience building and scaling SaaS products.
• Strong experience building products for SMB or consumer‑oriented users, with a deep appreciation for usability and operational simplicity.
• Exceptional product discovery, prioritization, and problem‑solving skills.
• Proven ability to simplify complex workflows into elegant, intuitive user experiences.
• Strong communication and stakeholder management skills, with the ability to influence cross‑functional teams and drive alignment.
• Comfortable operating in a fast‑paced, iterative environment with high ownership and accountability.
• Ability to work hybrid from our Newark office three days per week.

• Experience working at a POS company, restaurant technology provider, or within restaurant operations.
• Familiarity with ordering, payments, kiosks, kitchen workflows, loyalty, or other hospitality technology ecosystems.