Director, Process Excellence Management

About the Position

Director, Process Excellence – Newark, NJ (hybrid, 3 days/week in office).

As the Director, Process Excellence, you will enable process excellence by partnering with business to identify end-to-end processes and value streams that are ready to be reimagined. You will shape and guide improvement efforts, coach and enable teams to adopt core process excellence principles, and influence how Prudential operates at scale.

• Execute the Process Excellence Playbook across business/value stream stakeholders to identify and prioritize initiatives, sequence them, and deliver results.
• Facilitate discussions with key stakeholders to deeply understand workflows and opportunities to eliminate waste and improve customer and stakeholder outcomes.
• Lead cross‑functional workshops to map current processes, uncover inefficiencies, define North Star vision and measurement, and co‑design improved workflows.
• Coach and activate business/value stream teams to adopt process excellence principles and develop continuous improvement capabilities.
• Partner with Agile delivery and emerging technology teams to ensure accountability for integrating process improvements.
• Track and report progress and impact of PEX initiatives, ensuring accuracy, transparency, and accountability, and escalating impediments or critical decisions.
• Align each value stream initiative with the Enterprise Management System (EMS) to ensure alignment with expected business value outcomes.
• Support the PEX Team in building and nurturing the community of practice by engaging, developing, and connecting process excellence practitioners across the enterprise.

• Bachelor’s degree; experience in enterprise transformation, process excellence, continuous improvement, or process redesign initiatives, ideally within financial services, insurance, investment management, or a management consulting environment, with a proven ability to influence stakeholders and drive change across complex organizations.
• Strong financial and business acumen with experience evaluating process improvement opportunities through cost‑benefit analysis, business case development, operational metrics, and measurable value realization.
• Proven ability to lead structured discovery and design work, including current‑state analysis and future‑state process design using data‑driven methodologies and process mapping techniques.
• Comfortable working across business and technology teams, with a track record of building strong partnerships.
• Ability to manage multiple initiatives simultaneously across dynamic business environments.
• Results‑oriented mindset with exceptional data analytics skills, deep financial and business performance acumen, and the ability to apply statistical analysis to deliver data‑driven insights and recommendations.
• Strong communication and synthesis skills to translate process issues into narratives that resonate with stakeholders across all levels, ensuring detail‑oriented accountability and transparent documentation on progress, KPIs, critical decision points, and impediments.
• Ability to independently lead across cross‑functional teams of varying levels to achieve timely outcomes for end‑to‑end value streams, including customer‑backed discovery, detailed initiative design, impact‑driven execution, and ongoing continuous improvement.
• Strong problem‑solving skills rooted in value‑adding opportunities, with the ability to identify the root cause of issues and true underlying needs.

Preferred qualifications: Lean Six Sigma certification.

Salary range: $ – $. Market‑competitive base salary with yearly bonus potential at every level.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email acc