Director, Process Excellence

Job Classification

Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy

Do you hold yourself to a higher standard? Do you believe everything can be better? If you have a passion to drive insights to action and initiate impactful continuous improvement outcomes as a core operating model discipline at an enterprise level, then this is the role for you.

As the Director, Process Excellence
, you will enable process excellence by partnering with business to identify end‑to‑end processes and value streams that are ready to be reimagined. You will be responsible for shaping and guiding the work – not only by leading improvement efforts, but by coaching and enabling teams within the business to adopt core process excellence principles.

You will have the opportunity to directly influence how Prudential operates at scale by shaping, guiding, and embedding process excellence practices into the core of how work is designed, delivered, and continuously improved across the enterprise.

Newark, NJ hybrid (3 days/week in office)

• Execute the Process Excellence Playbook across business/value stream stakeholders to identify initial backlog of prioritized initiatives for each end‑to‑end value stream to sequence and subsequently deliver
• Facilitate discussions with key stakeholders to deeply understand end‑to‑end workflows and opportunities to eliminate process waste and improve customer and stakeholder outcomes
• Lead cross‑functional workshops and working sessions to map current processes, uncover inefficiencies, identify North Star vision and measurement, and co‑design improved workflows
• Coach and activate business/value stream teams to adopt process excellence principles to develop capabilities for continuous improvement as a part of Prudential’s core operating model
• Partner with Agile delivery and emerging technology teams to ensure accountability in integrating process improvements
• Track and report progress and impact of PEX initiatives, ensuring accuracy, transparency, accountability, and escalation of impediments or critical decisions
• Align each value stream initiative to the Enterprise Management System (EMS) prioritized investment to ensure efforts are aligned to expected business value outcomes
• Support the PEX Team in building and nurturing the community of practice by engaging, developing, and connecting process excellence practitioners across the enterprise, including ongoing recommendations to refine the Process Excellence Playbook

• Bachelor’s degree;
  Experience in enterprise transformation, process excellence, continuous improvement or process redesign initiatives, ideally within financial services, insurance, investment management, or a management consulting environment, with a proven ability to influence stakeholders and drive change across complex organizations.
• Strong financial and business acumen with experience evaluating process improvement opportunities through cost‑benefit analysis, business case development, operational metrics, and measurable value realization.
• Proven ability to lead structured discovery and design work, including current‑state analysis and future‑state process design using data‑driven methodologies and process mapping techniques.
• Comfortable working across business and technology teams, with a track record of building strong partnerships.
• Ability to manage multiple initiatives simultaneously across dynamic business environments.
• Results‑oriented mindset with exceptional data analytics skills, deep financial and business performance acumen, and the ability to apply statistical analysis to deliver data‑driven insights and recommendations.
• Strong communication and synthesis skills to translate process issues into narratives that resonate with stakeholders across all levels, ensuring detail‑oriented accountability combined with transparent documentation on progress, KPIs, critical decision points, and impediments.
• Ability to independently lead across cross‑functional teams of varying levels to achieve timely outcomes for end‑to‑end value streams, including…