CRM Practice Lead

## Senior Product Manager Apply locations:
Parsippany, New Jersey, United States of America time type:
Full time posted on:
Posted Todayjob requisition :
R1524369
** Job Overview:
** The Senior Product Manager, Sales will sit within Global Infrastructure & Operations (GIO) and will be responsible for shaping, prioritizing, and driving the enterprise product roadmap for sales processes and technologies. This role will focus on enabling effective, scalable, and consistent sales execution through platforms and capabilities such as CRM, Sales Enablement, account planning, opportunity management, pipeline management, forecasting, sales content, reporting, and related commercial  this role, you will work closely with business counterparts across Sales, Commercial Operations, Marketing, Finance, Regional Business Units, and other enterprise functions to understand strategic priorities, operational pain points, and user needs.

You will translate business requirements into product capabilities, partner with technology delivery teams to execute the roadmap, and ensure solutions deliver measurable business value.

This role requires a strong combination of product management discipline, business process understanding, stakeholder leadership, and technology delivery experience. The Senior Product Manager, Sales will act as the bridge between business strategy and technical execution, ensuring that GIO delivers sales technology solutions that are scalable, secure, reliable, adopted by users, and aligned to enterprise priorities.
** Principal Accountabilities:*
* • Own the product vision, roadmap, and lifecycle management for enterprise sales processes and technologies, including CRM, Sales Enablement, and related commercial platforms.
• Partner closely with business counterparts to understand commercial strategy, sales operating models, process needs, and technology priorities.
• Translate business objectives and user needs into clear product priorities, capabilities, requirements, user stories, and measurable outcomes.
• Serve as the primary liaison between business stakeholders and GIO technology delivery teams, ensuring alignment on priorities, scope, delivery approach, and expected value.
• Define and maintain a prioritized product backlog, balancing business value, user experience, technical feasibility, security, compliance, operational supportability, and enterprise architecture standards.
• Lead discovery and intake activities with sales leaders, commercial operations, regional stakeholders, and end users to identify opportunities to improve sales productivity, process consistency, data quality, and platform adoption.
• Drive alignment across global and regional stakeholders on standard sales processes, while appropriately assessing regional or business-unit-specific requirements.
• Partner with Architecture, Security, Data, Integration, Infrastructure, Operations, and Support teams within GIO to ensure solutions are scalable, resilient, secure, compliant, and operationally sustainable.
• Collaborate with Sales Operations, Commercial Excellence, and business process owners to define business rules, process standards, KPIs, reporting needs, and governance models.
• Oversee product enhancements from concept through launch, including requirements definition, prioritization, solution review, testing support, release planning, change management, and post release adoption tracking.
• Establish and manage governance for changes to CRM, Sales Enablement, and related sales technologies, including intake, prioritization, impact assessment, release planning, stakeholder communication, and escalation management.
• Monitor product performance, adoption, user satisfaction, data quality, and business impact, using insights to continuously improve the product roadmap.
• Lead cross-functional forums and working groups to resolve competing priorities, manage dependencies, make trade-off decisions, and maintain delivery momentum.
• Partner with training, communications, and change management teams to support effective deployment and adoption of new capabilities.
• Maintain awareness of vendor roadmaps, industry trends, and emerging…