General Manager - QA

OTG
- Newark Liberty International Airport, Newark, NJ, 3 Brewster Rd, Newark, New Jersey, United States of America

Posted Tuesday, August 4, 2026 at 4:00 AM

Job Title:

General Manager, Operational Compliance

Location:

Newark Liberty International Airport (EWR)

Department:
Operations

Compensation: $75k - $85k

Reports to:

Airport Director

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crew members. At On the Go, people truly come first.

We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How we work is just as meaningful as what we accomplish . Our Values— Care, Continuous Improvement, Quality, and Teamwork —guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work .

The General Manager of Operational Compliance is a hands-on operational leader responsible for driving excellence in Food Safety, Workplace Safety, Fire Safety and Quality Assurance across all airport restaurants and markets.

Unlike a traditional restaurant General Manager, this role does not oversee a single business unit.

Instead, this leader partners directly with the Operations team to strengthen execution across the airport through coaching, training, validation, and follow-up.

The position is highly visible within the operation, spending the majority of time in the field working alongside General Managers, Executive Chefs, Managers, and hourly crew members to ensure OTG's operational standards are consistently executed.

The primary objective of this role is to build a culture of safety, accountability, operational discipline, and continuous improvement through leadership presence, validation, coaching, and sustained follow-through.

Partner with Operations to ensure all locations consistently operate in compliance with OTG, Port Authority, Health Department, NSF, Property Management, and all other regulatory and company standards.

Conduct routine operational audits, validation walkthroughs, and restaurant inspections to verify execution of Food Safety, Workplace Safety, Fire Safety, Quality Assurance, cleanliness, organization, and operational standards.

Train, coach, and develop salaried leaders and hourly crew members on food safety, workplace safety, operational procedures, sanitation, and all compliance-related systems.

Lead and manage follow-up on all audit findings, inspections, corrective action plans, and operational deficiencies, ensuring actions are completed on time, root causes are addressed, and improvements are sustained.

Coordinate with Facilities, Maintenance, vendors, and cross-functional support teams to ensure repairs, equipment issues, work orders, and other operational items impacting compliance are resolved in a timely manner .

Validate operational systems including temperature logs, sanitation practices, cleaning schedules, equipment maintenance, opening and closing procedures, safety documentation, and all other required operational records.

Partner with restaurant leadership to prepare for and successfully execute NSF, Health Department, Port Authority, Property Management, and other operational inspections.

Reinforce a culture of inspection readiness by ensuring locations…