Business Support Specialist - Customer Ops

Business Support Specialist - Customer Ops

Location:

Springfield, NJ, US, 07081

Company: PSEG

Salary Range: $ 79,400 - $ 125,600

Work Location Category:
Hybrid

We're one of the country's largest energy companies, with a vision of powering a future where people use energy more efficiently and it's safer and delivered more reliably than ever. We're also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you'll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories:

• Onsite:
  Employees work onsite daily.
• Hybrid: A blend of remote and onsite work, with at least three onsite days per week required.

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you're looking for a place where you can build a meaningful career and help power and support our communities, we'd love to welcome you to the team. PSEG is not offering visa sponsorship for this position.

At this time, only current PSEG employees are being considered. This is a confidential position that requires strong organizational skills. Provide day-to-day technical administrative and collection support to the Revenue Integrity Department (RID). Perform daily SAP, Access and Excel reporting operations; export data to local spreadsheets and/or databases. Perform assignments and tasks supporting RID Scorecard initiatives including customer contact, the collection of outstanding Revenue Integrity bills and the creation of scorecard spreadsheets.

Develop new spreadsheets and/or mail merge documents as needed. Monitor spreadsheets for Internal Auditing compliance. Maintain integrity of queries, data files, mail-merge documents, and spreadsheets, by organizing and documenting these processes on shared network drive. Deliver reports on a timely basis. Work with RID Management team to address reporting enhancements and work as backup for RID Supervisor for RID case review, meter changes and reporting.

Assist with the coordination and implementation of projects and activities via collection and preparation of various reports, planning documents and correspondence. Develop calendar of deadlines and track status of tasks for department to ensure completion within set deadlines. Maintain and upgrade Access database as needed. Aid in special projects as requested. The work is varied and fast-paced and interfaces across the Customer Care organization.

The position, at times, may require travel between multiple company locations (Electric/Gas shops, Customer Ops Field Locations, Newark, Springfield and Edison) to address RID concerns and inquires and the successful incumbent must be flexible with their work schedule.

Analytics & Reporting

Provide day-to-day technical, administrative and collection support to the Revenue Integrity Department (RID). Perform daily SAP, Access and Excel reporting operations; export data to local spreadsheets and/or databases. Reviewing, verifying, and maintaining existing reports to prevent data inconsistencies and irregularities. Supporting development of new reports and dashboards to facilitate Revenue Integrity with achieving key performance metrics. Analyzing and interpreting data. Presenting concise and understandable analytics to stakeholders.

Identifying opportunities to automate and enhance existing processes utilizing leadership skills and a strong understanding of the business strategies. Perform various assignments and tasks supporting RID Scorecard initiatives including customer contact, the collection of outstanding Revenue Integrity bills and the creation of scorecard spreadsheets. Assist Customer Assistants to prepare for customer meetings and/or their legal representatives to…