Late Shift Bank Teller

Job Overview

As a Citizens Teller, you’ll greet customers in our lobbies and help them use our mobile app or ATMs for simple transactions. You will create amazing experiences, identify opportunities to help customers achieve their financial goals, connect them to our Bankers, and educate them about Citizens products and benefits. All financial policies, procedures, and state/local laws will be followed, including proper cash handling.

You’ll greet customers, demonstrate technology usage, provide personalized advice and solutions, and refer customers to our Bankers for the next step. Your role involves responding to questions and concerns, ensuring compliance with financial policies, and delivering exceptional service.

Meaningful work & relationships – help customers with important financial decisions that impact their lives, such as building a business, buying a house, paying for school, or realizing long‑term goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community – 4 hours of paid volunteer time per year, with donations to eligible 501(c)(3) organizations matched up to $1,000 annually.

Career opportunities, reward, and upskilling – promotions, training, coaching, career planning, and development resources. Exceptional benefits – comprehensive health care coverage (medical, dental, vision), a 401(k) with corporate match, tuition assistance, mental‑health programs, discounts on student‑loan refinancing, and more.

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop long‑term customer relationships
• Ability to problem‑solve and provide solutions to customer issues
• Customer‑centric to deliver exceptional service
• Comfortable with using digital technology to support business goals
• Ability to work branch hours, including weekends and evenings

Qualified candidates must complete a video interview assessment after applying, within 7 days of receiving the link. Prepare by setting aside 30‑45 minutes for the self‑guided assessment, recording in a quiet place with camera and microphone enabled. Bring your personality to the interview to accelerate the hiring process.

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others through collaboration with teammates, business partners, and specialists
• Process‑oriented, energetic, detail‑oriented, and able to multitask effectively

• Hours per week: 30
• Work schedule varies with branch needs and may include weekends and evenings

The salary range for this position is $24.15‑$26.10 per hour. Actual pay is based on factors such as location and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory paid sick or time‑away policy of every local and state jurisdiction in the United States.

For an overview of our benefits, visit. Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status,…