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Customer Service Associate
Job in
Newark, Essex County, New Jersey, 07102, USA
Listed on 2026-02-20
Listing for:
Hertz
Full Time
position Listed on 2026-02-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Provide customer service that is above and beyond for customer satisfaction and retention;
Handle first contact resolution and customer interaction experience at the counter;
Serve as primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on performance actions related to NPS;
Analyze NPS results to determine cause and execute on plans to improve guest satisfaction;
Coach and guide staff to understand customer needs and improve service
Position Requirements
10+ Years
work experience
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