Customer Service Representative

Job Title: Customer Service Representative
Location: Newark, NJ
Contract | Max Pay Rate: $18/hr

• 5:15 AM – 2:30 PM

• 9:00 AM – 6:30 PM

• 12:00 PM – 8:30 PM

We are seeking a Customer Service Representative to support daily delivery operations by monitoring teams, tracking routes, and resolving customer and driver-related issues in real time. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced operations environment.

• Assist customers, business partners, and drivers via phone and email

• Monitor delivery routes and team performance on a daily basis

• Handle customer complaints calmly and professionally

• Diagnose issues, assess impact, and coordinate resolutions

• Process delivery order changes or cancellations

• Scan haul‑away pods and verify required documentation/stamps

• Track progress, updates, and exceptions accurately in internal systems

• 1+ year of customer service or call center experience preferred

• Strong verbal and written communication skills

• Ability to multitask and manage competing priorities

• Proficiency in Microsoft Office (Word, Excel, Outlook; PowerPoint a plus)

• High school diploma or equivalent

• Comfortable working under pressure in a time-sensitive environment

This position plays a critical role in ensuring smooth daily operations and a positive customer experience. It’s ideal for candidates who enjoy problem‑solving, coordinating with multiple teams, and working in an operations‑driven setting.