Customer Service Representative
Job in
Newark, Essex County, New Jersey, 07101, USA
Listed on 2026-06-18
Listing for:
CRG
Seasonal/Temporary
position Listed on 2026-06-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
Pay Rate: $18.00 - $19.00
2 Shifts Available:
* Monday-Saturday, 9:00 a.m.
-5:30 p.m. (one weekday off)
* Monday-Saturday, 11:00 a.m. 7:30 p.m. (one weekday off)
Type:
Indefinite Contract
JOB DESCRIPTION
As a Customer Service Representative, you will support customers, business partners, and drivers by resolving issues, answering questions, and ensuring deliveries and service commitments are met. This role operates in a fast-paced environment and requires strong communication, multitasking, and problem-solving skills while working closely with operations and transportation teams.
RESPONSIBILITIES
* Assist customers and business partners via telephone and email
* Handle customer complaints in a calm, professional manner
* Diagnose, assess, and resolve problems or issues
* Monitor progress of delivery routes
* Scan haul-away pods and verify stamps
* Process changes or cancellations to delivery orders
* Answer inbound calls from customers, drivers, and internal teams in a professional and timely manner
* Provide accurate information regarding deliveries, pickups, and service inquiries
* Support dispatch operations by coordinating with field teams and assisting with route-related questions
* Reach out to customers regarding delivery updates, confirmations, or issue resolution
* Document all customer interactions and updates in internal systems
* Follow up on open cases to ensure complete resolution and customer satisfaction
* Assist with post-route check-ins, confirming pickups and verifying all items are properly accounted for
* Promote customer satisfaction and encourage survey participation when appropriate
QUALIFICATIONS
* Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
* High school diploma or equivalent
* 1-year related experience preferably within a call center environment
* Strong customer service skills and the ability to satisfactorily resolve issues
Category Code: JN003
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