Flight Operations Coordinator

Educational Travel Adventures (ETA) has been providing unique learning and performance opportunities for students since 1991. As a leader in educational travel, ETA offers customized tours for groups of twenty or more in destinations throughout the United States and around the world. Our team works together to ensure each program is an unforgettable experience for the students. Learn more

• Using Airline GDS (Amadeus) as well as travel websites to make airline, hotel and car rental reservations for individual travel
• Using Amadeus for airline ticketing for both groups and individual tickets
• Working with airline group desks and online booking engines to make and manage group air reservations and to issue group airline tickets
• Interact with our sales team to provide air pricing for group quotes
• Answering general customer service phone calls and chat sessions from our website

• Must have at least 2 years of experience in the group travel industry
• Must have GDS experience, preferably Amadeus
• Must have ticketing experience issuing published, negotiated and bulk fares
• Must be comfortable with basic arithmetic for calculating prices with local taxes
• Must be tech‑savvy and comfortable working within a computer reservation system as well as using Word, Excel, and Google Suite
• Ability to successfully work independently and within a team
• Highly motivated and a willingness to learn
• Must be detail‑oriented and have a sharp memory
• Ability to problem‑solve quickly
• Excellent written and verbal English skills
• Adaptable, flexible, and ready to help wherever needed
• Good sense of humor and a positive attitude

• Annual salary:
  Negotiable based upon experience
• Health, dental, and vision insurance (85% of the monthly cost covered by ETA)
• 401K Retirement Plan with ETA matching 4% of employee contributions
• December 26th through 31st (during this week after Christmas employees must check email, voicemail, and respond to co‑worker inquiries.)
• 2 paid floating holidays

The work is full‑time and remote with a requirement to work in the office at least two days per month. The role typically works 9:00 am to 5:30 pm Eastern Standard Time Monday through Friday but often involves calls outside of those hours to accommodate clients. You will be provided electronic equipment to use for work.

There are typically two company wide employee gatherings per year, often in New Jersey (Freehold, NJ is where the companyʼs central office is located) or nearby. One of these gatherings usually takes place in August, and the other usually in early December. The company covers travel expenses for these gatherings and attendance is mandatory.

Part of onboarding includes attending a familiarization tour - going on one of the ETA trips as a ride along to get familiar with ETAʼs product.