CWR Customer Service Rep

Position: CWR Customer Service Rep I
** Customer Service Representative*
* *
* Location:

** Newark, NJ

** Pay Rate:**  $18-$19 an hour

*
* Schedule:

** Monday-Saturday, 12:00 PM - 8:00 PM (One weekday off)

** Position Overview*
* We are seeking a Customer Service Representative to support daily customer and dispatch operations in a fast-paced logistics environment. This role serves as the primary point of contact for customers, drivers, and internal teams, ensuring timely communication, issue resolution, and exceptional customer service throughout the delivery process.

** Key Responsibilities*
* + Answer inbound calls from customers, drivers, and internal teams professionally and efficiently.

+ Provide updates regarding deliveries, pickups, and service inquiries.

+ Support dispatch operations and assist with route-related questions.

+ Contact customers regarding delivery updates, confirmations, and issue resolution.

+ Document customer interactions and updates within internal systems.

+ Follow up on open cases to ensure complete resolution and customer satisfaction.

+ Assist with post-route check-ins, confirming pickups and verifying completed deliveries.

+ Monitor delivery routes and process delivery changes or cancellations as needed.

+ Handle customer concerns in a professional manner and provide effective solutions.

+ Promote customer satisfaction and encourage customer feedback when appropriate.

** Qualifications*
* + High school diploma or equivalent required.

+ Minimum of 1 year of customer service experience, preferably in a call center, transportation, logistics, or distribution environment.

+ Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

+ Strong communication and problem-solving skills.

+ Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.

+ Customer-focused mindset with the ability to remain calm under pressure.

** Why Join Us?*
* This is a great opportunity to join a dynamic team where customer service and operational excellence are top priorities. If you're dependable, detail-oriented, and enjoy helping customers while working in a fast-paced environment, we'd love to hear from you.

** Pay Details:**  $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.