Customer Success Rep

Our Customer Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep who will be assisting in basic technical support to customers, logging issues, responding when you can, and escalating more complex issues to the appropriate team or person.

Come join our team and provide awesome service that contributes to our customers’ success!

• Engaging with clients verbally and in writing to answer questions or solve problems they are having with our platform.
• Logging client issues in our tracking system.
• Solving client issues when you can; otherwise escalating issues accordingly.
• Learning the basics of our complete game platform.
• Contributing to the success of our clients by helping them get the most out of our platform.
• Working local and national marketing events.
• Building relationships to provide repeat business and excellent customer service.
• Managing multiple relationships well.
• Building rapport with customers and prospects.
• Miscellaneous duties as assigned by the Executive Team.

• Have a friendly and professional telephone manner.
• Excellent leadership and motivational skills.
• Display an outstanding ability to listen well.
• Work well in a team environment.
• Effectively express ideas verbally and in writing.
• Independently take action beyond what is called for.
• Demonstrate a positive attitude.
• Passion for helping customers get what they need.

All employees are required to be vaccinated.