Customer Support Representative

Customer Support Representative I – On-Site in Newark, NJ

Pay Rate:
Starts at $20 /Hr.

Schedule:

Mon–Fri, 8AM–4PM

Start: ASAP

• Manage and plan customer order process; support on-time delivery, enhance customer experience.
• Enter orders accurately and timely in ERP system.
• Handle customer inquiries, follow-ups via email/phone.
• Proactively update customers on changes, delays, important info.
• Coordinate with scheduling, production, and shipping for deliveries.
• Manage filing, billing, purchase orders; collaborate with departments.
• Follow up on past‑due accounts.
• Record and process quality complaints; ensure credit compliance.
• Produce detailed product masters; maintain key customer inventory/replenishment.
• Respond thoroughly to requests from customers, sales, and service reps.
• Identify and resolve process issues before releasing to production.
• Recommend improvements to customer experience.

• High school diploma or GED.
• 2 years of customer service experience (manufacturing preferred).
• ERP experience (order entry/returns) a plus.
• Proficient in MS Word, Outlook, and Excel.

• Manufacturing customer service background.
• ERP, inventory, and quality complaint handling experience.
• Adaptability, strong communication, customer focus, detail orientation, and time management skills.

• Weekly pay.
• Immediate start.
• Temp‑to‑hire opportunity.
• Strong career support.

Job :