Call Center Agents

Responsible for acting as a liaison between customers and our client, a consumer package goods firm. Assists with complaints, orders, errors, account questions, billing, and other queries.

• Resolve customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain the problem or reason for calling.
• Upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company/product information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place orders.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.

Knowledge sets include:
Active Data Online Web Chat, Automatic call distribution (ACD) system, Call Center, Calling line identification equipment, Customer account management software, Customer Care, Customer complaint ticketing management software, Customer Satisfaction, Customer Service, Digital Telephones, Electronic mail software, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Windows, Microsoft Word, Office suite software, Phone headsets.

• Must type 45 WPM minimum.
• Must have good business writing skills.

All your information will be kept confidential according to EEO guidelines.