Customer Service Rep

Responsibilities

• The CSR will report to the Director of Customer Care.
• The position is based on a 40-hour work week Monday thru Friday but may be changed at management’s discretion.
• The CSR position receives and processes incoming calls from customers by serving as the end to end point of contact for customers.
• Collaborates with the sales and operations team to meet our customers' expectations.
• The role of the CSR is to identify and resolve customer service issues such as missed pick-ups and service related issues in a timely manner.
• Representatives must be able to manage difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments.
• CSR work quickly and efficiently in a fast paced environment in order to update customer records and provide our customers with the most current, accurate information.
• CSR’s process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and customer questions.
• The ability to deal with frequent changes in the work environment.

• 2+ years’ Customer Service experience in a call center environment
• Fluency in English
• Basic skills in Microsoft Excel, Microsoft Word and Microsoft Exchange (email system)
• Fluency in Spanish is a plus
• Available to work Overtime as needed

Compensation/Benefits:

• Hourly rate of pay + overtime
• Medical Benefits
• Dental Benefits
• Vision Insurance
• Term Life Insurance
• 401K Retirement Plan with company match
• Paid Time Off (PTO) Vacation, Personal and Sick Days