Customer Service Representative

The Fountain Group is currently seeking a Customer Service Representative for a prominent client of ours. This position is located in Newark, NJ07112
. Details for the position are as follows:

$21 hourly – onsite, temp to hire role

• Title: Customer Service Representative
• Duration: 3+ months assignment, possibility for extension or conversion based on performance and budget
• Location: 151 Fabyan Place – Newark, NJ07112

• High school diploma or GED required
• 2+ years of customer service experience, preferably in manufacturing
• ERP experience a plus, including order entry and returns
• Knowledge of MS Word, Outlook, and Excel

This position is responsible for managing and planning the customer order process while driving on‑time delivery and improving the customer experience.

• Accurately and timely enter orders into the company ERP system
• Communicate via email and telephone with customers to handle all orders, inquiries, and follow up promptly and professionally
• Proactively communicate with customers to keep them aware of updates, changes, delays, and other important information
• Ensure on‑time deliveries by following up with scheduling, production, and shipping departments
• Coordinate filing, billing, and purchase orders with other departments
• Follow up on past‑due accounts
• Enter quality complaints into the system to ensure proper recording
• Ensure all credits issued are compliant with the quality procedure
• Produce product masters with detailed specifications
• Maintain stock inventory for key customers, including purchasing goods as needed for replenishment
• Respond to requests from customers, sales reps, and service reps
• Collaborate with other departments to resolve customer issues and align with customer needs and requests
• Identify process issues that can arise prior to release to production
• Recommend ideas that enhance the overall customer experience