Airline Customer Service Supervisor International Airline ; EWR

Airline Customer Service Supervisor

Prestigious International Airline located in Newark, NJ (EWR). Compensation: $23.25/hr plus $4.60 Health Variance.

Job Location:

Newark, New Jersey, United States.

The Airline Supervisor assists the Airline Account Manager with airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

• Assist the Airline Account Manager with airline operational and administrative processes.
• Coordinate with airline client/station manager to meet high quality standards.
• Handle daily operational issues such as delays and cancellations.
• Maintain thorough knowledge of airport operations (arrivals, departures, ticket counter).
• Support airline reservations and ticketing functions.

• Excellent leadership abilities.
• Excellent organizational skills.
• Excellent focus on customer and client satisfaction.
• Excellent critical thinking ability and analytical skills.
• Minimum 18 months airline operational experience preferred.
• Minimum of very good rating on most recent evaluation.
• Ability to work under pressure and meet extreme deadlines.
• Effective verbal and written communication skills.
• Ability to solve daily problems and make quick decisions within the operation.
• Knowledge of airport operations and airline reservations.
• Flexible and promotes positive attitudes from subordinates.
• Computer skills (Word, Excel), typing, and ticketing experience.
• Occasional lifting up to 70 lbs.
• At least 18 years old, high school diploma or GED.
• English proficiency; other languages may be required.
• Basic math skills (addition, subtraction, division, multiplication).
• Physical ability to stand, bend, squat, reach, grasp, and lift up to 70 lbs.
• Reading and comprehension of reference materials, instructions, policies & procedures.

Minimum 18 years old with high school diploma or GED. Minimum 18 months airline operational experience preferred.

Conditions of employment will be discussed during the interview process.

Shift: 7:10 PM – 11:10 PM. 5 days a week; weekends and holidays required.

Occasional lifting up to 70 lbs; regular standing and movement required.

$23.25/hr plus $4.60 Health Variance, parking, uniform, and voluntary dental, vision & 401K.