Accessibility Operations & Training Supervisor - Access Link
Job in
Newark, Essex County, New Jersey, 07175, USA
Listed on 2026-07-30
Listing for:
NJ TRANSIT
Apprenticeship/Internship
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
NJ TRANSIT is seeking an Operations & Training Supervisor for ACCESS LINK to oversee call center operations, staff training, and quality assurance. The role focuses on ADA-compliant trip reservations, service monitoring and customer support, with emphasis on data-driven performance and continuous improvement.
The position requires an Associates degree or equivalent and 3+ years in a computerized call/dispatch environment, plus experience in supervision and Trapeze PASS.
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